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Maison Store – Terms & Conditions Last updated: 2 August 2025 Welcome to maisonstore.co.uk. By accessing or using this website, you agree to the following Terms & Conditions. Please read them carefully before placing an order. 1. Who We Are Maison Store Ltd (“Maison Store”) is an independent online retailer offering wigs, bundles, haircare, and electrical tools. Maison Store Ltd operates separately from Maison Style, the salon business. Orders placed via maisonstore.co.uk are managed exclusively by Maison Store Ltd. 2. Products Our products include wigs, hair bundles, styling tools, and haircare products. Availability is subject to stock and may change at any time without notice. * Wigs & Bundles: Due to hygiene, returns are only accepted if the items are unopened, unworn, and in original packaging. * Haircare Products: Must be returned unused and sealed. * Electrical Goods: Can be returned unopened or if faulty, within the return period. 3. Orders All prices are in GBP. After placing an order, you’ll receive an email confirmation. We reserve the right to cancel orders due to errors, stock availability, or suspected misuse. 4. Returns & Refunds We accept in-store returns for unopened, unused items within 14 days of purchase. Returns for online orders must be requested by email. * Refunds are issued to the original payment method within 7 working days after inspection. * Worn or opened wigs/bundles cannot be returned. * Shipping fees are non-refundable unless the return is due to an error on our part. 5. Shipping We offer tracked worldwide shipping. Delivery timeframes vary by location. Customs charges, if applicable, are the responsibility of the customer. 6. Secure Checkout Payments are processed securely via Shopify’s payment gateways. We do not store payment information. All data is encrypted for your protection. 7. Intellectual Property All content on this site — including text, images, logos, and branding — is the property of Maison Store Ltd and may not be copied, reproduced, or distributed without written permission. ### 8. **Liability** Maison Store is not responsible for damage caused by improper product use. Always follow usage instructions and consult a professional if unsure. ### 9. **Changes to These Terms** We may update these Terms & Conditions without prior notice. The latest version will always be available on this page. ### 10. **Contact Us** For product, order, or return enquiries: 📧 hello@maisonstore.co.uk 🏢 Maison Store Ltd (not affiliated with Maison Style Salon) 📍 31 Tulse Hill, London SW2 2TJ 📞 \[Insert contact number]